Help & Support
Having a technical problem or a question about the app? Would you like to share feedback or suggest a feature? We are happy to help.
Contact us
Email us directly. The button opens your email app with a prepared support request.
Support email
hello@getelwin.chPostal address
Elwin Lovelace AGWaffenplatzstrasse 54
8002 Zürich
Switzerland
Frequently asked questions
Find quick answers about Elwin's most important features and support topics.
What is Elwin?
Elwin is your digital contract assistant. You can store contract documents in one place, see important details at a glance, and ask questions about your contracts.
How do I upload a contract?
Choose “Upload document” on the home screen. You can select a PDF or image from your files or photo library, or scan the document with your camera. Afterwards, check the detected company so Elwin can finish processing it.
Why is my document still being processed?
Analysis can take a moment depending on the size of the document. If the status does not change for an extended period or you see an error, contact us with your app version and a short description.
Is the information provided by Elwin binding?
No. Automatically extracted information and AI answers may be incomplete or inaccurate. Always compare important information with your original contract. Elwin does not provide legal or insurance advice.
Where is my data stored?
Your user data and uploaded documents are stored on servers in Switzerland. Please see our Privacy Policy for more information.
More informationHow do I delete a contract?
Open the contract in the app and choose “Delete document” in its detail view. Deletion cannot be undone.
How do I delete my Elwin account?
Open “Profile” in the app and choose “Delete account”. If you cannot access the app, please see our account deletion page for more information.
More informationWhat can I do if I forgot my password?
Choose “Forgot your password?” on the sign-in screen and request a new link. Check your spam folder as well. An expired link cannot be used again.
How can I send feedback or suggest a feature?
Use the feedback feature in the app or email us at hello@getelwin.ch. We appreciate concrete examples and suggestions.